Digital presence and automation for service businesses
The gravitational pullof your brand.
Presence that attracts. A system that answers.
We make your business easy to find, easy to choose and quick to answer every customer, so your team can focus on selling.
We start with a 30-minute diagnosis of your real situation.
The problem
Every unanswered enquiry is a customer who keeps looking.
22:40
time of the enquiry
Enquiries arrive when you're not there.
Someone messages you on WhatsApp at 22:40. You see it at 9:30 the next morning: almost 11 hours later. By then, they've kept looking.
16 h
a month answering the same thing
You answer the same questions every day.
Price, opening hours, availability, directions. Fifteen messages a day at three minutes each is 45 minutes daily. Over a working month, more than 16 hours.
3
businesses on the Google map
You don't show up when people search.
Someone searching "kayak tour near me" chooses between the top three on the map. If your Google profile is incomplete or has no recent reviews, you're not in the running.
What we do
Three parts that work together.
We start with the one that's costing you the most today. The others follow when they make sense.
01
Presence
Be found and understood in ten seconds.
Includes
- Landing page or full website
- Local SEO
- Google Business profile
- Sales copy
What you gain
You show up in local searches, and visitors understand what you offer, what it costs and how to book.
02
Capture
Every visit gets a clear next step.
Includes
- Contact funnel
- Qualifying forms
- Lead follow-up
- Analytics
What you gain
You know where each customer comes from, and every enquiry has an owner.
03
Automation
Repeated questions answer themselves.
Includes
- FAQ assistant on web and WhatsApp
- Online booking
- Reminders
- Follow-up messages
- Review requests
What you gain
Your team gets hours back every week, and fewer bookings are forgotten.
How it works
An enquiry at 21:47. Nobody online.
A kayak tour business. The assistant answers, offers a slot, books it and sends a reminder, with nobody from the team online.
- Question
- Answer
- Booking
- Calendar
- Reminder
WhatsApp · Kayak tours
Assistant active
Hi, do you have space on Saturday's kayak tour? There are 4 of us.
21:47
Hi! Yes. On Saturday there's space at 9:30 and 16:00. It's 2 hours with a guide, equipment included. Which works better?
21:47
9:30, please.
21:49
Done: 4 places on Saturday at 9:30. I'll send you the meeting point and what to bring.
21:49
Calendar
Confirmed
Saturday · 9:30
Kayak tour · 4 people
Friday · 18:00 · Automatic reminder
See you tomorrow at 9:30 at the meeting point. Still 4 of you?
Illustrative example of a fictional business. Each assistant is built with your business's answers, prices and rules, and hands over to a person whatever it can't resolve.
Your sector
Choose your type of business.
The problem changes by sector. So does the way to solve it.
Experiences and tourism
What usually happens
Enquiries arrive at night, in several languages and from other time zones. If you don't answer quickly, travellers book with whoever replied first.
What we solve
- An assistant that answers availability, meeting point and what to bring, in the customer's language
- Online booking with live availability
- A reminder the day before and a review request afterwards
For example: kayak trips on the Costa Brava, guided walks in Barcelona, wine tastings in the Penedès.
Beauty and wellbeing
What usually happens
Your calendar has gaps from forgotten appointments, and your team answers price questions on WhatsApp between treatments.
What we solve
- Online booking with services, durations and staff
- A reminder 24 hours before, with the option to reschedule
- A follow-up message to book the next session
For example: beauty salons, hairdressers, urban spas, nail studios.
Local services
What usually happens
People call while you're working. If you don't pick up, they call the next name on Google.
What we solve
- A complete Google profile: photos, hours, service area and reviews
- A form that asks for what you need to quote: area, urgency and photos
- An automatic reply with timing and next step
For example: renovations, plumbing, garages, cleaning, removals.
Real estate or academy
What usually happens
Lots of contacts come in and few are real. Your team spends hours filtering people who won't buy, rent or enrol.
What we solve
- Forms that qualify: budget, area, timeline or level
- Automatic follow-up while the customer decides
- Viewings or trial classes booked without back-and-forth calls
For example: local estate agents, language schools, driving schools, music schools.
Method
Four steps. None without measuring.
01
Read
30-minute diagnosis
We look at how enquiries reach you today, how long you take to reply and where customers drop off.
02
Pinpoint
Proposal with numbers
One priority, with the expected result in figures: enquiries answered, hours recovered, bookings.
03
Seal
Implementation with testing
We build it, test it with real cases from your business and leave it running before calling it done.
04
Measure
Monthly report
Every month you see what happened with your enquiries, and we adjust whatever isn't performing.
Calculator
What are unanswered enquiries costing you?
Three rough numbers. The calculation runs in your browser: nothing is sent.
Packages
Three ways to start.
Signal has a fixed price. Everything else is designed around how you work, so it's quoted after the diagnosis.
Signal
For businesses with no digital presence.
€790+ VATone-off
+ €29/month+ VAT
Includes
- One-page landing
- Sales copy
- Google Business profile
- Basic local SEO
- WhatsApp button
- Form that goes to your email
Automations not included.
The monthly fee covers hosting, maintenance, minor changes and managing your Google profile.
Start with SignalSystem
For businesses with a website that answer by hand.
Custom, after the diagnosis
Includes
- Diagnosis of how enquiries arrive and get answered
- Automations designed around how you work
- Assistant, booking, reminders or follow-up, depending on your case
- Testing with real cases before delivery
The full journey
Cyphera complete
For businesses that want the whole journey, measured.
Custom, after the diagnosis
Includes
- Presence: website, local SEO and Google profile
- Capture: funnel, forms and lead follow-up
- Customer-service automation
- Monthly report with adjustments
If you start with Signal and later move to System, your website plugs in without being rebuilt.
Who's behind it
I trained inside the big names in digital orthodontics, between technology, processes and teams. Curiosity about user experience taught me what guides everything I do today: understand the person before the screen.
I understand.I sketch.I create.
— Jose Vignes
View LinkedIn profileFAQ
What people usually ask before starting.
How long does it take?
Signal is ready in 2 weeks once we have your copy, photos and access. For System and Cyphera complete it depends on what needs automating: the timeline is in the written proposal.
What do I need to provide?
Access to your Google profile (if you don't have one, we create it), real photos of your business and 30 minutes to tell us how you work. We write the copy and you review it.
What about third-party tools?
We use standard tools such as WhatsApp Business, Google Business or an online booking system, and the accounts stay in your name. If any of them has its own cost, you'll see it itemised in the proposal before we start.
Can I start with Signal and grow later?
Yes. Signal is built with the next step in mind: if you later move to System, your website plugs in without being rebuilt.
What does "custom" mean?
Signal is the same for everyone: a well-made landing page and a complete Google profile. System and Cyphera complete start from how you actually work: what customers ask, how you take bookings and who replies. That's why the price is set after the diagnosis, together with the expected result.
Diagnosis
Tell us about your business.
We use this to prepare the 30-minute diagnosis. We'll get in touch to find a time.
Prefer to write directly?
Diagnosis
Thanks, we've got it.
We'll be in touch shortly to schedule your 30-minute diagnosis. If it can't wait, message us on WhatsApp.